Conflict Resolution

CIEH Level 2 Award in Conflict Resolution and Personal Safety

Work-related violence is increasing and yet employers have a duty of care to provide a safe place of work. This is not easy in environments where the potential for conflict and aggression is high. Zero tolerance initiatives and commitment to prosecution have brought improvements in organisations like the NHS and the London Underground.

Who is it for?

All employees who may be subjected to verbal or physical abuse in the workplace.

Topics Covered

The law
The work environment
Resolving confrontational situations
Personal safety

The syllabus can also be tailored to suit the needs of your organisation.

Course Objectives

Successful completion of the training programme and assessment will enable candidates to understand the:

terminology used in conflict resolution
laws that apply to businesses and their employees
concepts of a safe working environment and how the risk of conflict can be assessed.
use of appropriate methods to de-escalate a confrontational situation
importance of personal safety

Assessment

There is a multiple-choice examination and successful candidates will receive a nationally recognised CIEH certificate. Ouch attendance certificates will be issued to delegates not taking the exam or for those who are unsuccessful in the exam. This course is accredited by the QCF.

Course Duration

Minimum of 6 hours - this course can be run in-house for up to 12 delegates.

More information

Courses

Ouch offer the following Health and Safety courses (many designed and accredited by the Chartered Institute of Environmental Health):